Frequently asked questions

Airport transfers and point-to-point rides are flat rates by vehicle class and distance, including tolls, taxes and standard gratuity. Hourly service is billed by the hour with a minimum that depends on the vehicle (2 hours for sedans and SUVs; 3–4 hours for limousines, Sprinters and party buses, longer on peak Saturdays).

No. The price quoted at booking is the price you pay. Traffic, weather and route changes never change your fare.

Standard gratuity is included in flat-rate airport quotes. For hourly and event charters it is itemized on the quote so there are no surprises. Additional tips are at your discretion.

All major credit and debit cards online or by phone, corporate invoicing for account holders, and cash on request for pre-authorized reservations.

Airport and point-to-point rides can be cancelled free of charge up to 24 hours before pickup. Limousine, Sprinter and party bus reservations require 72 hours' notice; wedding and prom packages have their own terms stated on the contract.

Choose curbside pickup (your driver texts a door number at the arrivals level) or an inside meet-and-greet, where the chauffeur waits at baggage claim with a name sign and helps with luggage.

Yes, automatically and for free. Give us your flight number and we adjust the pickup time for early arrivals and delays. Domestic arrivals get a 45-minute grace window and international arrivals 75 minutes from touchdown.

Yes: infant, toddler and booster seats are available for a small fee. Tell us the child's age and weight when booking.

We serve Signature Aviation and Atlantic Aviation at O'Hare and Midway, Chicago Executive Airport (PWK) in Wheeling, DuPage Airport (DPA) in West Chicago and Gary Jet Center.

Sedans and SUVs: 12–24 hours is ideal; same-day is often possible. Sprinters, limousines and party buses: 1–2 weeks. Weddings and proms: 3–6 months in peak season.

From 1 passenger in a sedan to 56 in a motorcoach. Sedans seat 3, SUVs 6–7, Sprinters 14, stretch limousines 8–10 and party buses 20–36.

Yes. Multi-stop itineraries are standard on hourly charters, and extensions can be arranged on the day subject to availability by speaking with your chauffeur or dispatch.

Every chauffeur holds the required Illinois chauffeur licensing (CDL where the vehicle requires it), passes a background check and drug screening, and is trained on our service standards.

Yes. Corporate accounts include a dedicated contact, priority dispatch, recurring bookings and consolidated monthly invoicing.

All of Chicago, DuPage, Cook, Kane, Lake and Will counties, plus interstate trips to Milwaukee, Indianapolis, Detroit, Grand Rapids and Northwest Indiana. See our service areas page.